Privacy Policy

Who We Are

Bear Wood Plumbing
2595 S Lewis Way
Lakewood, CO 80227

Phone: (720) 704-4940
Email:
Website: lakewoodemergencyplumbers.com

Bear Wood Plumbing serves Lakewood, Colorado, and surrounding service areas. For privacy-related questions or requests, please contact us using the details above.

How We Use Information

We may use personal information for legitimate business purposes, including to:

• Respond to service inquiries, calls, emails, and contact-form submissions
• Schedule, confirm, dispatch, and complete plumbing services
• Diagnose service needs and prepare estimates
• Process payments, provide invoices, and maintain transaction records
• Communicate about appointments, technician arrival windows, service updates, and follow-up needs
• Provide 24/7 emergency plumbing support when available
• Send service-related communications, including reminders, warranty information, and customer-care messages
• Respond to feedback, complaints, or requests
• Improve our website, customer experience, services, operations, and marketing
• Measure website traffic, advertising performance, and campaign effectiveness
• Protect against fraud, abuse, security incidents, or unlawful activity
• Comply with legal obligations, enforce agreements, and resolve disputes
• Send promotional communications where permitted by law and subject to available opt-out choices

We process only the information reasonably necessary for these purposes and retain it according to our operational, legal, tax, warranty, dispute-resolution, and recordkeeping needs.

How We Share Information

We do not sell your personal information for money. We may share information only as reasonably necessary to operate our business, provide services, comply with law, or protect our rights.

We may share personal information with:

• Employees, technicians, dispatchers, and authorized representatives who need it to provide requested services
• Service providers that support website hosting, analytics, scheduling, communications, customer relationship management, payment processing, marketing, security, and other business operations
• Product manufacturers, distributors, warranty providers, financing providers, or insurers when needed to fulfill a service request, process a warranty, coordinate approved work, or address a claim
• Professional advisors, including legal, accounting, insurance, and compliance professionals
• Government agencies, law enforcement, courts, regulators, or other parties when required by law or necessary to protect safety, rights, property, or legal interests
• A successor entity in connection with a merger, acquisition, financing, sale of assets, or other business transaction

Our service providers are permitted to use information only as needed to perform services for us or as otherwise permitted by law.

Your Privacy Choices

Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of personal information we hold about you. You may also have the right to opt out of certain processing, such as the sale of personal data or processing for targeted advertising, where those activities apply.

To submit a privacy request, contact us at:

Please include your name, contact details, the nature of your request, and sufficient information for us to verify your identity. We may need to request additional information before fulfilling a request to help protect your personal information and prevent unauthorized access.

If we deny a privacy request, you may appeal the decision by replying to our response or contacting us using the details above with the subject line: Privacy Request Appeal. Please explain why you believe the decision should be reconsidered.

Colorado privacy disclosures for covered businesses generally address the personal-data categories processed, purposes of processing, consumer-rights request methods, categories of information shared, and categories of third parties receiving it.

Children’s Privacy

Our website and plumbing services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate parental consent.

If you believe a child has provided personal information to us without a parent’s or guardian’s authorization, please contact us so we can assess the situation and take appropriate action. Federal children’s privacy rules require covered websites and online services directed to children to provide notice and obtain verifiable parental consent before collecting covered personal information, subject to limited exceptions.

Do Not Track Signals

Some browsers provide a “Do Not Track” setting. Because there is not a uniform industry standard for responding to these signals, our website may not respond to all Do Not Track requests.

Where legally required, we will recognize applicable universal opt-out mechanisms for qualifying processing activities, including targeted advertising or the sale of personal data.